Emotional Intelligence (EQ I)
Emotional Intelligence or EQ is the awareness of and ability to manage emotions in a healthy and productive manner.
In the business world today, the ability for employees to be aware of their thoughts and emotions, and to
build strong working relationships are as important as the intelligene and technical skills that people bring
to their jobs. At Alliance our EQI Trainers are certified
to provide the EQ Inventory to employees, managers and /or entire members of a department.
Emotional Intelligence Measurements
Our certified EQI consultant uses the Reuvan Bar-On instrument, which uses the following scales to
measure five areas of emotional intelligence effectiveness.
One: Intrapersonal Emotional Intelligence
- Self awareness - awareness of one's feelings; an understanding of why he/she has these
feelings and the impact of one's behavior on others. This is helpful not only for the
individual's own self knowledge but also helpful for those who are responsible to lead
and to motivate others on the job.
- Assertiveness - communicates one's thoughts, feelings, and needs and maintains one's
position even when challenged.
- Independence - self directed and self controlled.
- Self regard - recognizes personal strengths and weaknesses and feels good about one's
self even if he/she makes mistakes or experiences setbacks at work or in life.
- Self actualization - confidence and determination to direct one's life so that he/she
will experience a sense of achievement and accomplishment at work and in life.
Two: Interpersonal (people skills) Emotional Intelligence
- Empathy - understands what another person may be feeling or thinking and gives strategies
for a person to increase his/her capacity in the area of understanding others.
- Social responsibility - cooperates with others and contributes to a team or group.
- Interpersonal relationships - forms and maintains mutually satisfying relationships.
- Reality testing - sees things as they are and not the way he/she wishes they would be.
This skill is very important for making clear and effective decisions in the fast paced
business world of today.
- Flexibility - responsiveness to new circumstances. Adjusting one's feelings, thoughts
and actions given changing conditions is important.
- Problem solving - ability to define problems and implement effective solutions.
Four: Stress Management
- Stress tolerance - maintains emotional balance and stays focused
on the task at hand under adverse conditions.
- Impulse control - capacity to act strategically, that is, not to
overreact or under-react when under stress.
Five: General Mood
- Optimism - stays positive, especially during challenging times.
- Happiness - overall satisfaction with life and the ability to enjoy one self and others.
The EQ Inventory will not only measure the areas listed above but also provide strategies in
each area to enhance one's skills and overall EQ Score. After completing the inventory the
manager/employee meets with a certified EQ professional who will help apply the data to the
individual's specific situation. Subsequent follow up coaching sessions can be scheduled if
indicated. Reviewing your results with a certified EQ Professional gives you greater value and
assures you that this person has received the necessary training to accurately interpret your results.
Contact Alliance Consulting to learn more about Emotional Intelligence - EQ
and how it can enhance one's personal potential and effectiveness in the work place.
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